Customer Center Solutions

Unified Communications as a Service (UCaaS)

Unify communication channels with UCaaS solutions, which integrates voice, video, chat, text, email, and screen sharing for seamless digital customer service on a single cloud-based platform.

Omnichannel Cloud Contact Center

Transforms traditional call centers by enabling remote agent work, offering built-in redundancy, flexibility, and scalability, while ensuring seamless integration across multiple communication channels for enhanced customer experience.

AI Contact Center Solutions

Enhance customer interactions with AI-driven contact center solutions by automating routine tasks, predicting customer needs, and providing real-time assistance, resulting in faster resolutions, increased efficiency, and superior customer satisfaction.

Business Process Outsourcing

Enhance customer service by outsourcing processes, reducing costs, and focusing on core business activities. Leverage Staff Augmentation for AI Operations, Customer Experience, Software Development, Back Office Support, and Business Intelligence.

Intelligent Virtual Agents (IVA)

Optimize customer interactions with AI-driven virtual agents, improving efficiency, personalization, and 24/7 support capabilities. These intelligent agents understand and predict customer needs, delivering seamless and responsive service experiences.

Virtual Collaboration Solutions

Enhance business productivity and collaboration with video conferencing, virtual meetings, call recording, and messaging solutions for seamless remote communication. Integrated tools enable teams to work effectively and stay connected globally.

Testimonials

What Our Customers Have To Say

Thanks to Chameleon Consulting Services

I now have a robust understanding of AI risk management framework that aligns with industry best practices and regulatory expectations. I highly recommend their services to any organization seeking expert guidance in AI risk management and compliance. Thank you!
Sue Mallepalle, Senior Principal Engineer

Chameleon Consulting expertly guided us

Chameleon Consulting expertly guided us in selecting the perfect Microsoft HR application. Their high-touch service and deep expertise made the process seamless and efficient. Highly recommended!
Dr. Latasha Casterlow-Lalla
Co-founder Teacherspreneur

Cathy’s innovative mindset and belief in empowering others

in particular through her work with the Women in Tech NJ & NY, showcases her commitment to creating inclusive and transformative tech spaces. Her journey, from sociology at William Paterson University to leading Chameleon Consulting, serves as an inspiration to students, tech colleagues and alums of our institution.
Andres Cladera, Director of Development, William Paterson University

Their Support and Service are exceptional!

Chameleon Consultants’ cybersecurity insight has been transformational for our firm. Their expert advice on risk assessment allowed us to identify and proactively address several potential compliance issues. Their Support and Service are exceptional!
Wyman Resources, Inc.

Cathy’s guidance makes AI actionable.

Cathy has an exceptional ability to share tangible, actionable guidance around thoughtful AI strategies to individuals, corporations and the public sector.
Executive Director, Firmwide AI, Global Financial institution

Cathy embodies the innovative leadership

that defines the future of technology. As a William Paterson University alumna, her diverse experience in artificial intelligence, cybersecurity, and digital transformation represents the interdisciplinary skills we cultivate at our institution.
Andres Cladera, Director of Development, William Paterson University

Chameleon Consulting

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